Refund policy

Returns & Refunds

• Returns must be initiated within 60 days of purchase.

• Products must be in their original, unopened, and unused condition to qualify for a refund unless the product has unreasonable defect or quality issue. 

• Refunds will be issued to the original payment method once the return is processed.

Return Shipping

• New Zealand Customers: We cover the cost of return shipping. Contact our support team for a prepaid return label.

• International Customers: Return shipping costs will vary by location. Please reach out to our team for further instructions.

How to Initiate a Return

1. Email our support team at info@pharmagenics.co.nz with your order number and reason for return.

2. We’ll provide return instructions and, if applicable, a prepaid shipping label.

3. Once received and inspected, your refund will be processed within 5–7 business days.

For any further questions, please contact our team at info@pharmagenics.co.nz